Terms and conditions of use

This section provides you with information about the terms and conditions that govern your use of the Website (the “Terms and Conditions”). If you have any questions about this section of the Website, please do not hesitate to contact us. 

Online Content

All content on the www.business.novia-blanca.com website is correct to the best of our knowledge at the time of publication. 

 

Copyright

The duplication or use of images, photographs, graphics, audio files, video sequences and texts in other electronic or print publications is not permitted without a written approval.

 

Privacy Policy

We will never share or sell any personal information we receive, unless given explicit permission to do so.

 

Security

NOVIA BLANCA uses the services of trusted and reputable third party hosting agents and payment providers to ensure the security of personal data. Your data is conscientiously protected from loss, destruction, distortion/falsification, manipulation and unauthorized access or unauthorized disclosure. NOVIA BLANCA ensures all personal information is kept private and confidential. 

Products

Please keep in mind that as our products are created with attention to detail, they are made by hand and are subject to variations from piece to piece. Also, colors may be represented differently on your computer screen.

  

Order

Some pieces of jewelry are on stock while other are handmade to order, so please allow up to 3 weeks for delivery. Popular zirconia pieces earrings are often made in advance and so delivery time may be considerably shorter and take up to 10 days.

If we do not think we can make your order in a manner that passes our standards due to time, availability or for whatever reason, we may choose to refuse service. We will inform you if this happens. 

 

Packaging

All products are presented in their own beautiful white gift box. 

 

Product care

Never use harsh soaps to clean accessories

Keep in jewelry box or velvet bag away from sunlight, or closed jewelry box.

Use a clean cloth to gently clean stones and post

Never swim or bath with jewelry

Keep out of reach of pets and children as small items can be a choking hazard.

Avoid perfume, lotion or sunscreen near earring

Do not wear to bed

Ensure earring backs are secure to avoid loss

Avoid dropping on tile or cement floors

Do not pack with other jewelry, keep separate

In the unlikely event that your product has been damaged in transit, please contact us immediately 

 

Returns

We do not provide returns for B2B orders unless the products have been damaged in transit